All our prices include preperation and delivery costs.
As of today our service addresses countries inside the European Union only.
If one or several products cannot be delivered, we send you an e-mail alert and adjust the total amount charged on your credit card or Paypal account, according the products to be actually delivered.
Musicalias does not ship any order. Items are sent directly by one or several Merchants: artist, label or distributor.
However we keep track of all orders and guarantee a high level of service on all accounts.
We immediatly acknowledge receipt of your order by e-mail. We also send an e-mail each time something happens with your order (when a Seller sends a product, for instance!).
Merchants must send orders within 2 business days. Transit time then depends on postal companies and from/to addresses. Our Merchants must make sure orders are delivered within:
2 to 4 days for national shipments
3 to 5 days for shipments between two EU countries.
Access to online contents (digital files, private sections of musicalias' forum...) is granted immediatly after purchase.
You may check your order's status anytime in your musicalias.com account.
If the order is delayed without notice, do not hesitate to send us an e-mail with your order number. We guarantee a maximum time frame of 15 days in any case.
Should you exercise your right to cancel the order, please check our Participation agreement for Buyers beforehand.
Your personal data is only used for shipments. Merchants cannot use it for other purposes without authorization. Personal data is not communicated outside Musicalias and its Merchants by any means.
We do not store your credit card number which is sent directly to our bank during payment: this is why you must enter it for each order.
musicalias.com uses Paypal's secure online checkout. It means you can either pay with a credit card, or with a Paypal account - an online payment system used by more than 100 million people worldwide.
Do not hesitate to contact us for any question on these matters. Thank you for your interest!